At Tanya Berry, we want you to be delighted with your purchase. If you need to return or exchange an item, our policy is designed to be fair and accommodating. Please read the following guidelines:
Return Policy:
Time Frame:
- You have 7 days from the date of receipt to request an exchange or return.
Eligibility:
- To be eligible for a return, your item must be unworn, unused, and in the same condition that you received it. It should also be in the original packaging.
Size Exchange:
- We offer exchanges for size-related issues only. If the item doesn't fit, we are happy to provide a replacement in the correct size.
- We will be dispatch size exchange product with in 5 working days.
- It will be delivered to you with in 7 working days.
Return Shipping:
- The customer is responsible for the return shipping costs.
How to Start a Return:
- To initiate a return or exchange, please contact us at Hello.TanyaBerry@gmail.com or call our support line at 9810732400. Include your order number and details about the item you wish to return or exchange.
Return Address:
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Returns should be sent to the following address:
Address: 125 A, Shahpurjat Village, New Delhi, 110049
Refund Policy
Refund Process:
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be initiate from our side with in 5 working days.
- Refund will be credited automatically on your original payment method within 3-5 business days.
Late Refunds:
- If more than 15 business days have passed since your return was approved and you haven't received the refund, please contact us at Hello.TanyaBerry@gmail.com.
Important Notes
Exclusions:
- Unfortunately, we cannot accept returns or exchanges after the 7 days period.
Non-Returnable Items:
- Certain items, including sale items, are non-returnable.
Contact Us:
- If you have any questions about our return and refund policy, feel free to reach out to us at Hello.TanyaBerry@gmail.com or call our support line at 9810732400.
European Union 14-Day Cooling Off Period:
- For orders shipped into the European Union, customers have the right to cancel or return the order within 14 days without providing any justification. The item must meet the same conditions mentioned above.
Thank you for choosing Tanya Berry. We appreciate your understanding and cooperation with our return and refund policies. Your satisfaction is our priority.
